Artificial Intelligence& WhatsApp for your hotel
Your virtual receptionist that serves every guest 24/7. Answers questions, manages bookings and speaks any language — all via WhatsApp.
Two solutions, one goal
WhatsApp Business and AI agents are independent modules. Use each one separately or combine them for a complete experience.
WhatsApp Only
Direct communication channel with your guests. Send confirmations, reminders, access instructions and provide manual support from a centralised panel.
AI Only
Virtual assistant on your website or Virtual Reception. Answers questions, checks availability and manages pre-checkins without needing WhatsApp.
WhatsApp + AI
The most powerful combination. AI handles WhatsApp conversations 24/7, translates in real time and escalates to your team only when necessary.
Everything your hotel needs
Cutting-edge technology that transforms the guest experience and reduces your team's operational workload.
WhatsApp Business
Two-way communication with guests. Confirmations, reminders and customer support through their preferred channel.
24h AI Assistant
Automatically answers questions about the hotel, services, schedules and policies. No waiting, no staff required.
Availability Enquiries
Guests ask about dates and the AI checks real-time availability in your PMS and responds instantly.
Booking Status
Guests ask about their booking and receive up-to-date information: dates, room, contracted services.
Simultaneous Translation
Guests write in their language, you see the translation. You reply in yours and they receive it in theirs. No barriers.
Voice Interface
Virtual Reception with speech recognition and synthesis. Guests speak and the AI responds like a receptionist.
Smart Escalation
If the AI cannot resolve an issue, it automatically escalates to a human agent with the full conversation context.
Multi-channel
WhatsApp, web chat, Virtual Reception from the guest's phone. A single panel to manage everything.
Digital Pre-checkin
Guests complete checkin before arrival: personal data, document scanning, digital signature. All via WhatsApp.
Automated Messages
Welcome on booking, pre-arrival reminder, access instructions, post-stay survey. Completely hands-free.
Available 24/7
The AI never sleeps, never takes holidays and always responds in seconds. Perfect service at any hour.
The guest journey, automated
From booking to post-checkout, AI accompanies the guest at every step.
Before arrival
- Booking confirmation via WhatsApp
- Pre-checkin: data + ID scan
- Access and parking instructions
- Reminder 24h before
During the stay
- Hotel information and services
- Request room service
- Book spa, restaurant or activity
- Report a maintenance issue
- Check schedules and directions
After checkout
- Satisfaction survey
- Invoice delivery
- Loyalty offer
- Google review reminder
Cutting-edge technology
Built on AWS Bedrock with state-of-the-art language models. The same technology used by major chains, accessible to any hotel.
<3s
Average response time
30+
Languages supported
24/7
No downtime
Ready to transform guest service?
Request a free demo and we'll show you how GuestMind AI integrates with your PMS in minutes.