Virtual Reception

Your hotel open 24 hours without staff

Q: Do I need special hardware?

No. It works on any Android tablet or iPad. If you prefer a floor kiosk with card printer, it also supports that, but it's not mandatory. You can start with a €200 tablet on the counter.

Q: What if the guest doesn't want to talk to a machine?

The system detects frustration or requests for human help and automatically escalates to an agent. Moreover, the voice interaction is so natural that most guests prefer it to waiting in a queue.

Q: Does it comply with Spanish traveller registration regulations?

Yes. It complies with Royal Decree 933/2021. It scans documents, extracts data, generates the traveller report and sends it automatically to the authorities. No manual intervention.

Q: How much does the Virtual Reception cost?

It's an additional module to the PMS with an affordable monthly fee. No expensive hardware investment or lock-in. Request information for your specific case.

Q: Can it work without MisterPlan's PMS?

No. The Virtual Reception is integrated into the heart of the PMS. It needs access to the planning, rates, availability and booking data in real time. This native integration is what makes it superior to external solutions.

AI-powered virtual reception that greets your guests by voice, scans documents, collects payment and delivers the key. No queues, no errors, no schedules.

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The problem

24h reception with staff? Unsustainable

Night shifts costing over €2,000/month in staff alone
Guests arriving at 2AM finding no one
Manual errors in traveller registration
Language barriers with international tourists
Peak-hour queues generating bad reviews

The solution

A virtual receptionist that never sleeps

MisterPlan's Virtual Reception combines artificial intelligence, voice recognition and document scanning in a tablet or kiosk. The guest interacts as if speaking to a human receptionist — in their language, at any hour.

24/7

Always available

30+

Languages in real time

<90s

Full check-in

How it works

Complete check-in in under 90 seconds

Guest identifies themselves

Scans their ID or passport with the tablet camera. The system extracts data automatically from 120+ nationalities.

Verification and payment

The AI confirms the booking, shows stay details and charges if applicable. All by voice or touchscreen.

Signature and police report

Digital signature on screen. The traveller report is sent automatically to authorities without intervention.

Access delivery

Door code, key card or remote lock opening. The guest accesses their room instantly.

Features

Everything a receptionist does, automated

Voice interaction with AI

The guest speaks naturally and the AI responds. Like talking to a human receptionist, but available 24/7 in 30+ languages.

Document scanning

Automatic reading of ID, passport and digital ID from 120+ nationalities. Data extraction without transcription errors.

Simultaneous translation

The system speaks the guest's language. Automatically detects nationality and adapts the interaction language.

Automatic payment

Integrated payment with Redsys, PayPal, Stripe and Bizum. Collects deposits, full stay or extras without intervention.

Automatic police report

Automatic submission of traveller registration to security forces. Compliant with Spanish RD 933/2021.

Integrated locks

Generates and delivers access code linked to the booking. Compatible with TTLOCK, Tesa and SMART YACAM.

Multi-checkin for groups

Registers all guests in a booking in a single interaction. Ideal for families and groups.

Human escalation

If the AI cannot resolve a situation, it automatically escalates to a human agent with full context.

PMS integrated

Connected to MisterPlan's planning. The booking updates instantly: check-in, assigned room, guest data.

Works on tablet or kiosk

Installs on any Android/iOS tablet or floor kiosk with card printer. You choose the format.

Why is our Virtual Reception different?

MisterPlan

Others

Integrated into the PMS (not an external module)

API connection with sync failures

Conversational voice AI (like talking to someone)

Screens with forms the guest fills in alone

30+ languages with real-time translation

Only main languages (EN/ES/FR)

Police report + RD 933/2021 automatic

Requires manual process afterwards

From a tablet on the counter (no expensive hardware)

Kiosks costing €5,000-15,000

Affordable monthly fee, no lock-in

Initial investment + maintenance + licences

Use cases

Who is Virtual Reception for?

Night check-in

Hotels without night shifts. The guest arrives at any hour and checks in alone.

Peak-hour support

Complements your team during high occupancy. Reduces reception queues.

Apartments without reception

Properties without permanent staff. The guest registers and accesses autonomously.

Small rural hotels

Owners who can't always be there. The virtual reception covers them when they're away.

Envíos automáticos y recepción virtual 24h

FAQ about Virtual Reception

Do I need special hardware?

No. It works on any Android tablet or iPad. If you prefer a floor kiosk with card printer, it also supports that, but it's not mandatory. You can start with a €200 tablet on the counter.

What if the guest doesn't want to talk to a machine?

The system detects frustration or requests for human help and automatically escalates to an agent. Moreover, the voice interaction is so natural that most guests prefer it to waiting in a queue.

Does it comply with Spanish traveller registration regulations?

Yes. It complies with Royal Decree 933/2021. It scans documents, extracts data, generates the traveller report and sends it automatically to the authorities. No manual intervention.

How much does the Virtual Reception cost?

It's an additional module to the PMS with an affordable monthly fee. No expensive hardware investment or lock-in. Request information for your specific case.

Can it work without MisterPlan's PMS?

No. The Virtual Reception is integrated into the heart of the PMS. It needs access to the planning, rates, availability and booking data in real time. This native integration is what makes it superior to external solutions.

Want to eliminate reception problems?

Request a free demo and we'll show you the Virtual Reception working in real time.

Request Free Demo