Saltar al contenido
Hotel PMS course

Resources for Tourism Professionals

Learn to manage your accommodation with practical tutorials, revenue tools and customer service training

Tutoriales y formación en vídeo

View full section →
Getting started: interface and setup
▶

Getting started: interface and setup

Getting started with your PMS: learn to configure rooms, assign seasonal rates and set minimum stay restrictions. The foundation to start managing your hotel with MisterPlan.

How to manage hotel reservations step by step
▶

How to manage hotel reservations step by step

Master the full booking lifecycle: from creation in the planning to guest checkout. Covers room assignment, guest data entry and document generation step by step.

Advanced booking management: modify, block and move
▶

Advanced booking management: modify, block and move

Advanced planning management: modify dates, relocate guests between rooms and block availability. Full control over your reservation grid without losing traceability.

Billing and payments in hotel software
▶

Billing and payments in hotel software

Hotel invoicing walkthrough: generate invoices, record partial payments and manage your daily cash register. Learn to reconcile income and handle payment methods in your PMS.

Guest management, agencies and mass check-in
▶

Guest management, agencies and mass check-in

Guest and group management: organize client profiles, link travel agencies and perform mass check-in. Save front desk time with automated registration processes.

View full section →
PMS 2024 updates: what changes for your hotel
▶

PMS 2024 updates: what changes for your hotel

2024 PMS updates: new features that streamline daily front desk operations. Discover improvements in planning, invoicing and repetitive task automation.

Direct Action Icons (IAD): one-click management
▶

Direct Action Icons (IAD): one-click management

Quick actions in the hotel planning: execute check-in, check-out, payments and room changes with a single click. Reduce front desk time without losing control.

Meal plan control per room
▶

Meal plan control per room

Meal plan setup in your PMS: assign breakfast, half board or full board per room. Manage supplements and reflect everything on the invoice automatically.

Payment recording and tracking
▶

Payment recording and tracking

Partial payment and deposit tracking: record advance payments, installments and monitor outstanding balances per booking. Complete financial traceability in your hotel PMS.

Deferred payments and automatic due dates
▶

Deferred payments and automatic due dates

Deferred payment management: schedule automatic due dates, track pending collections and keep your property's cash flow up to date from a centralized dashboard.

Digital check-in and check-out with tablet signing
▶

Digital check-in and check-out with tablet signing

Paperless digital check-in: capture the guest signature on a tablet and store the traveler registration electronically. Meet regulations and eliminate physical forms.

Payment requests via virtual POS
▶

Payment requests via virtual POS

Online payment requests: send guests a secure link to the virtual POS to collect deposits or guarantees before arrival. Reduce no-shows and unpaid bookings.

Additional services: pets, cribs and parking
▶

Additional services: pets, cribs and parking

Extras and add-on services per booking: attach pets, cribs, parking or any custom supplement. Automatically reflected in the final price and invoice.

Fast guest registration with document scanner
▶

Fast guest registration with document scanner

ID document OCR scanning: scan passports or national IDs with the camera and auto-fill the guest registration form. Save time and minimize transcription errors.

Invoice and collect in one step
▶

Invoice and collect in one step

Express checkout invoicing: generate the invoice and collect payment in one step to speed up guest departure. Ideal for high-occupancy peak moments at the front desk.

Quick price changes from the planning view
▶

Quick price changes from the planning view

Price editing from the planning view: adjust rates directly on the calendar without opening each booking. Modify nightly prices visually and efficiently.

Automatic emails and virtual reception
▶

Automatic emails and virtual reception

Automated pre-stay emails and 24h virtual reception: configure scheduled messages with useful guest information and offer self check-in without on-site staff.

Smart lock integration
▶

Smart lock integration

Smart locks integrated with your PMS: generate automatic access codes linked to each reservation. Guests receive their code without any front desk intervention.

Housekeeping module and task assignment
▶

Housekeeping module and task assignment

Hotel housekeeping module: assign cleaning tasks per room, track completion status in real time and coordinate your housekeeping team directly from the PMS.

View full section →
Basic rate and season configuration
▶

Basic rate and season configuration

Rates and seasons in your hotel PMS: configure base prices, define high and low seasons, and set minimum stay restrictions. The starting point for your pricing strategy.

Flexible pricing and custom offers
▶

Flexible pricing and custom offers

Flexible pricing and special offers: create custom rates for specific dates, channels or guest segments. Full flexibility to stay competitive in your market.

Dynamic pricing: automated revenue management
▶

Dynamic pricing: automated revenue management

Automated revenue management: activate dynamic pricing that adjusts based on occupancy and demand. Maximize revenue per available room without manual intervention.

View full section →

Vacation rental management

3 vacation rental management models
▶

3 vacation rental management models

Vacation rental management models: compare self-management, delegated management and hybrid approaches. Choose the one that fits your availability, investment and profitability goals.

The 4 keys to getting started
▶

The 4 keys to getting started

The 4 pillars of vacation rentals: licensing, furnishing, distribution and guest service. Everything you need sorted before publishing your first listing online.

Real profitability of vacation rentals
▶

Real profitability of vacation rentals

Real vacation rental profitability: learn to calculate net income after fixed costs, platform commissions and seasonality. Make data-driven investment decisions.

What guests value most when booking
▶

What guests value most when booking

Guest decision factors: discover what travelers value most when booking a vacation apartment. Location, photos and reviews are not the only criteria that matter.

How to create the perfect listing on Booking and Airbnb
▶

How to create the perfect listing on Booking and Airbnb

OTA listing optimization: improve your Booking and Airbnb profile with titles, descriptions and photography that boost conversion rates and direct bookings.

Tools for property managers

Automate multi-property management
▶

Automate multi-property management

Centralized vacation rental management: control multiple properties from a single dashboard. Automate repetitive tasks and save hours of daily administrative work.

Channel manager: multi-channel distribution
▶

Channel manager: multi-channel distribution

Channel manager for apartments: distribute availability and pricing across Booking, Airbnb and more channels simultaneously. Prevent overbookings with real-time synchronization.

Electronic locks for keyless access
▶

Electronic locks for keyless access

Electronic locks for vacation rentals: offer autonomous keyless access to your guests. They receive their code before arrival, no in-person key handover required.

Revenue management to maximize income
▶

Revenue management to maximize income

Revenue management for apartments: adjust prices automatically based on demand, occupancy and competition. Maximize income without spending hours on manual rate analysis.

Current regulations: Verifactu, guest registry and licensing

4 tips before activating Verifactu
▶

4 tips before activating Verifactu

Verifactu preparation: adapt your invoicing system before the mandate takes effect. Avoid penalties by correctly configuring your hotel management software in advance.

Verifactu for hotels: everything you need to know
▶

Verifactu for hotels: everything you need to know

Complete Verifactu guide for accommodations: technical requirements, deadlines and how it affects hotels, apartments and rural houses. Explained practically without jargon.

New guest registration — Royal Decree 933/2021
▶

New guest registration — Royal Decree 933/2021

Guest registration under RD 933/2021: adapt your check-in process to current regulations. Mandatory data fields, reporting deadlines and how to automate it with your PMS.

Mandatory registration number for vacation rentals
▶

Mandatory registration number for vacation rentals

Mandatory tourism registration number: step-by-step guide to obtain your enrollment. Requirements by region and documentation needed to complete the process correctly.

In-person registration application
▶

In-person registration application

In-person vacation rental registry application: required documentation, competent offices and resolution times. Prepare your submission without errors or unnecessary trips.

Online registration application
▶

Online registration application

Online tourism rental registration: complete your enrollment digitally with a digital certificate. Full process from application to receiving your registration number.

Annual tourism lease deposit
▶

Annual tourism lease deposit

Mandatory tourism lease deposit: comply with the annual guarantee required by your regional authority. Amounts, deadlines and bank guarantee or direct payment procedures.

MiDNI: new digital ID in hotels
▶

MiDNI: new digital ID in hotels

MiDNI digital ID at check-in: accept Spain's new electronic identity document at your accommodation. Mandatory since April 2026 for all tourism establishments.

Hotel Management Courses for Vocational Training

Real PMS software for educational institutions. Pre-configured sample hotel, 40+ training videos and direct teacher support. Ideal for Tourism and Hospitality programs.

8

students

995€ +IVA

full course (10 months)

16

students

1.400€ +IVA

full course (10 months)

20

students

2.000€ +IVA

full course (10 months)

Request information for your institution
View full section →

Discover in minutes how MisterPlan simplifies the daily management of your hotel, apartment or rural house

Quick PMS demo for hotels
▶

Quick PMS demo for hotels

Quick hotel PMS tour: explore the main features for reservation management, planning, invoicing and reporting. A complete overview of everything MisterPlan offers.

Usability: intuitive hotel management
▶

Usability: intuitive hotel management

Intuitive PMS interface: navigate a design built for hoteliers, not IT professionals. Manage your hotel without technical training and with a minimal learning curve.

Individual and group check-in
▶

Individual and group check-in

Fast individual and group check-in: register guests in seconds with document scanning. Process entire groups in bulk without queues at the front desk.

Integrated smart locks
▶

Integrated smart locks

Smart locks connected to your PMS: generate automatic access codes for each reservation. Guests enter autonomously and you eliminate physical key management entirely.

Channel manager connected to PMS
▶

Channel manager connected to PMS

Channel manager built into the PMS: connect with Booking, Airbnb, Expedia and more from a single system. Automatic synchronization of availability and pricing in real time.

View full section →

Training series on guest experience: applied psychology, complaint management and techniques to improve your online reputation

Introduction: a new approach to customer service
▶

Introduction: a new approach to customer service

A different approach to hotel customer service: discover why top hotels prioritize experience over facilities. Shift your perspective on what truly drives guest satisfaction.

Why the product alone is no longer enough
▶

Why the product alone is no longer enough

Service vs product in hospitality: understand why quality of care builds loyalty more than décor or amenities. The factor that generates genuine word-of-mouth recommendations.

Personalization: the simplest tool
▶

Personalization: the simplest tool

Simple personalization in hotels: practical techniques requiring no investment that transform guest perception. Small details with outsized impact on reviews and repeat bookings.

Removing friction from the guest experience
▶

Removing friction from the guest experience

Friction points in the guest experience: identify invisible pain points that create silent dissatisfaction. Eliminate them before they become negative online reviews.

The power of keeping your guest informed
▶

The power of keeping your guest informed

Proactive guest communication: keep clients informed at every stage of their stay. Build trust, reduce uncertainty and prevent unnecessary complaints before they arise.

How to handle complaints without losing the guest
▶

How to handle complaints without losing the guest

Hotel complaint management: turn grievances into loyalty opportunities. Proven techniques to recover unhappy guests without sacrificing profitability or team morale.

Your most undervalued competitive advantage
▶

Your most undervalued competitive advantage

Your hidden competitive advantage: discover the most undervalued asset in your accommodation. A resource you already have that most hotels fail to leverage properly.

The invisible guest: errors you don't see
▶

The invisible guest: errors you don't see

Invisible hospitality mistakes: detect flaws your guests notice but never mention. Fix service issues before they damage your online reputation and booking conversion.

Ritz-Carlton: creating unforgettable experiences
▶

Ritz-Carlton: creating unforgettable experiences

The Ritz-Carlton model for your hotel: luxury service principles adapted to any accommodation type. Create memorable experiences without a five-star budget.

Responding to negative reviews correctly
▶

Responding to negative reviews correctly

Responding to negative reviews professionally: templates and strategies for replying to criticism on Google, Booking and TripAdvisor. Protect your online reputation constructively.

Neuroscience: how the brain remembers experiences
▶

Neuroscience: how the brain remembers experiences

Neuroscience applied to hospitality: understand how the brain remembers experiences to design stays that leave a lasting impression. The peak and ending shape the overall rating.

False courtesy: the most damaging error
▶

False courtesy: the most damaging error

False courtesy in guest service: the most damaging and common front desk mistake. Learn to distinguish genuine warmth from empty formulas that breed distrust.

Eliminating condescension in your accommodation
▶

Eliminating condescension in your accommodation

Condescending attitudes in hospitality: identify behaviors that drive guests away without you realizing. Respectful communication that builds loyalty instead of pushing people out.

The power of empathy in guest loyalty
▶

The power of empathy in guest loyalty

Empathy as a hotel loyalty tool: connect emotionally with guests to generate lasting loyalty. Practical techniques applicable from the very first point of contact.

Guides & articles

More resources for your accommodation

Complementary articles, guides and tutorials on hotel management and digital tourism

What is a Channel Manager and how it works

Automated multi-channel distribution: Booking, Airbnb, Expedia and more from a single dashboard.

Google Hotels: list your accommodation

How to appear on Google Hotels with real-time availability and pricing.

16 reasons to use MisterPlan in your hotel

Competitive advantages of a professional PMS over traditional management methods.

Digitalization of the tourism sector

Keys to digital transformation of hotels, rural houses and vacation rentals.

Kit Digital for tourism accommodations

How to leverage Kit Digital grants to digitalize your accommodation.

All video tutorials

Complete library of training videos on MisterPlan and hotel management.

Booking engine for WordPress

Plugin to integrate the MisterPlan booking system into your WordPress website with no commissions.

View all tutorialsMisterPlan YouTube Channel

Ready to simplify your tourism management?

Request a free demo and see why hundreds of properties already trust MisterPlan.

Request a Free Demo +34 91 269 01 02